Return and Exchange Policy

Effective Date: June 23, 2026 | Last Updated: June 23, 2026

At Hartmann Jewelry, your satisfaction is our priority. We stand behind every piece we sell and want you to love your purchase. Please review this policy carefully before making a purchase. If you have any questions, our team is happy to assist you in store or by phone before and after your purchase.

STANDARD RETURNS

Items purchased from Hartmann Jewelry in-store or through our website may be returned for a full refund or exchange within 30 days of the original purchase date, provided the item meets all of the following conditions:

The item is in its original, unworn, and undamaged condition.
All original tags, certificates (including GIA, AGS, or other gemological certificates), packaging, and documentation are included.
The item has not been resized, engraved, altered, or repaired by anyone other than Hartmann Jewelry.
A valid receipt or proof of purchase is presented.

Refunds will be issued in the original form of payment. Cash purchases over $500 may be refunded by check, mailed within 7–10 business days. Credit and debit card refunds are typically processed within 5–7 business days, depending on your financial institution.

EXCHANGES

We gladly accept exchanges within 60 days of the original purchase date, subject to the same conditions listed above for standard returns. If the replacement item is of greater value, you will be responsible for the price difference. If it is of lesser value, the difference will be issued as store credit.

Exchanges may be made in store or initiated by contacting us at HartmannJewelry@gmail.com or 713-467-5996.

STORE CREDIT

Store credit is available for items returned after the 30-day return window but within 60 days of purchase, at our discretion. Store credit does not expire and may be applied toward any future purchase at Hartmann Jewelry.

NON-RETUNABLE & NON-EXCHANGEABLE ITEMS

The following items are final sale and may not be returned or exchanged under any circumstances:

Custom-designed and special-order jewelry made to your specifications.
Engraved or personalized items, including pieces with inscriptions, custom sizing, or monograms.
Items that have been resized, altered, or repaired after purchase (unless the alteration was performed by Hartmann Jewelry as part of a warranty service).
Estate and vintage jewelry sold "as-is" with disclosed pre-existing characteristics.
Items purchased during final sale events or explicitly marked as non-returnable at time of purchase.
Completed repair services and associated labor charges.

If you are uncertain whether an item qualifies for return or exchange, please contact us before making your purchase. We are always happy to clarify.

CUSTOM & SPECIAL ORDERS

Custom jewelry designs and special orders are created exclusively for you and require a non-refundable deposit at the time the order is placed. Once design work, casting, stone setting, or production has commenced, the order cannot be cancelled and the deposit is forfeited. The remaining balance is due upon completion and pickup.

Hartmann Jewelry will work closely with you throughout the design process to ensure your complete satisfaction. We strongly encourage you to review and approve all design sketches, wax models, and stone selections before production begins. Once a custom piece is completed and accepted, it is considered final sale.

REPAIR SERVICES

Repair services are subject to the following terms:

Hartmann Jewelry is not responsible for pre-existing damage, undisclosed flaws, or conditions not noted on the repair intake form at the time of drop-off.
Estimates provided for repair work are non-binding until we have had the opportunity to fully inspect the piece. We will contact you with a final quote before proceeding.
Repair turnaround times are estimates only and may vary depending on the complexity of the work and gemstone or material availability.
Items left for repair that are not retrieved within 90 days of completion notification may be subject to a storage fee of up to $5 per day. Items unclaimed for 180 days or more may be treated as abandoned property in accordance with applicable Texas law (Tex. Prop. Code, Chapter 72).
Hartmann Jewelry is not responsible for loss or damage to items caused by pre-existing structural weaknesses, undisclosed damage, or natural wear and tear that becomes apparent during the repair process.

GEMOLOGICAL CERTIFICATES & DOCUMENTATION

If your purchase included a gemological certificate (GIA, AGS, IGI, or similar), all original certificates must be returned with the item. Failure to return an original certificate may result in a deduction from the refund amount equal to the cost of replacing the certificate, typically $100–$250 depending on the issuing laboratory.

WARRANTY

Hartmann Jewelry stands behind the craftsmanship of our pieces. We offer a complimentary inspection and cleaning service for any jewelry purchased from us. Items with manufacturing defects may be repaired or replaced at our discretion within a reasonable period of purchase. Normal wear and tear, accidental damage, loss, or damage resulting from improper care are not covered under this warranty.

Warranty service does not extend to items that have been serviced, altered, or repaired by a third party.

HOW TO INITIATE A RETURN or EXCHANGE

In Person: Visit us at 303 Memorial City Mall, Suite 845-A, Houston, TX 77024. Bring your item in its original packaging along with your receipt or proof of purchase.
By Phone: Call us at 713-467-5996 to speak with a member of our team.
By Email: Email us at HartmannJewelry@gmail.com with your order details and reason for return or exchange.

If you have additional questions please reach out to us:

Hartmann Jewelry

303 Memorial City Mall, Suite 845-A

Houston, TX 77024

Phone: 713-467-5996

Email: HartmannJewelry@gmail.com

Website: www.HartmannJewelry.net

Return and Exchange Policy

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